Refund policy
At Sampurna Swad, we take great care in preparing and packaging our traditional snacks to ensure they reach you fresh and in perfect condition. However, if you face any issues with your order, we are here to help.
Returns
Due to the perishable nature of food products, we generally do not accept returns once the product has been delivered.
However, returns or replacements may be considered in the following cases:
- You received a damaged product
- You received the wrong item
- The product was spoiled or defective upon delivery
Reporting an Issue
If you experience any of the issues mentioned above, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
Our team will review your request and respond as soon as possible.
Refunds
Once your request is reviewed and approved:
- A replacement product will be shipped, or
- A refund will be processed to your original payment method.
Refunds typically take 5–7 business days to reflect in your account depending on your payment provider.
Order Cancellation
Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation will not be possible.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@sampurnaswad.com
Phone: +91 6209428735